Secretary Napolitano yesterday issued what by my count is her eighth action directive. This one is not focused on an agency or component, but is department-wide and focused generating “new efficiencies and to promote greater accountability, transparency and customer satisfaction.”
This new Efficiency Initiative could be the result of an inventory of GAO reports over the last few years picking the Department apart for falling short on such things as accountability, transparency, and customer satisfaction. It’s the sort of thing the Presidential Transition Team likely conducted and the Secretary has even named an Efficiency Review Initiative Steering Committee to coordinate this DHS-wide initiative
The Efficiency Review Initiative Steering Committee includes “key office and component leadership,” Unfortunately, this is getting underway without the new Deputy Secretary in place. (I’m not even sure her nomination hearing is on the Senate’s schedule yet.)
S2 nominee Jane Holl Lute is being brought on for her “wealth of operational management experience,” according to the S1, and for her “experience leading large operations with broad and challenging missions,” according to POTUS.
The Steering Committee will have its initial meeting before the end of the month to focus on cost reduction, streamlined processes, duplicative activities, transparency, and customer service needs.
Each agency to initiate an internal review of current efforts related to improving efficiency, which will be incorporated into a department-wide inventory.